📌 Frequently Asked Questions (FAQ)
1. Orders & Payments
Q1. What payment methods do you accept?
We accept credit/debit cards, PayPal, and GPay. PayNow/PayLah will be available soon.
Q2. How do I know if my order is confirmed?
You will receive an order confirmation email immediately after checkout. If you don’t see it, please check your spam/junk folder.
Q3. Can I modify or cancel my order after placing it?
If your order hasn’t been processed or shipped, you can contact us to request changes or cancellation.
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2. Shipping & Delivery
Q4. How long does shipping take?
Shipping typically takes 2–4 business days. Delivery times may vary during peak seasons.
Q5. What are the shipping fees?
$2.49 for every order. The exact cost will be shown during checkout.
Q6. How can I track my order?
Once your order ships, you will receive a tracking number via email.
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3. Returns & Refunds
Q7. What is your return policy?
We offer a 7–30 day return window (depending on product type). Items must be unused and in original packaging.
Q8. How do I request a return or exchange?
Contact our support team with your order number, and we will guide you through the return process.
Q9. When will I receive my refund?
Refunds are processed within 3–7 business days after we receive and inspect the returned item.
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4. Products
Q10. Are your products authentic?
Yes — all our products are 100% authentic and sourced directly from verified suppliers.
Q11. An item I want is sold out. Will it be restocked?
Some items will be restocked depending on availability.
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5. Account & Security
Q12. Do I need an account to place an order?
No, you can check out as a guest. However, having an account allows faster checkout and order tracking.
Q13. How do I reset my password?
Click “Forgot Password” on the login page and follow the instructions sent to your email.
Q14. Is my personal information secure?
Yes — we follow industry-standard security practices and never store your payment details.
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6. Promotions & Rewards
Q15. How do I use a discount code?
You can apply your discount code at checkout before completing payment.
Q16. Can I use multiple discount codes in one order?
Only one promo code can be used per order unless stated otherwise.
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7. Customer Support
Q17. How can I contact customer service?
You can reach us via live chat, email, or our contact form. We aim to reply within 24 hours.
Q18. What are your support hours?
Support is available Monday–Friday, from 9AM to 6PM (GMT+8).